Privacy Policy

Effective Date: August 4, 2026
Last Updated: August 4, 2026

At Sohni Dharti (“we,” “our,” or “us”), accessible from https://sohnidharti.com.pk, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information—including data processed through our WhatsApp Business messaging service and internal Enterprise Resource Planning (ERP) systems.

1. Information We Collect

While our public website (sohnidharti.com.pk) is informational and does not directly require you to submit personal data to browse, we collect certain information when you interact with us through our business operations, ERP onboarding, or WhatsApp messaging services:

• Contact Information: Your full name, mobile phone number, and email address provided during account registration, service inquiries, or business transactions.
• WhatsApp Communication Data: Your WhatsApp profile name, phone number, message content, timestamps, and customer support history when you communicate with our official WhatsApp Business account.
• Transactional & Operational Data: Order history, service requests, and ERP account reference numbers associated with your business relationship with us.

2. How We Use Your Information

We use the information we collect solely for legitimate business and customer service purposes, including:

• Transactional & Operational Updates: Sending important notices, order confirmations, billing updates, and service notifications via WhatsApp and email.
• Customer Support: Responding to your inquiries, troubleshooting issues, and managing support requests.
• System Integration: Processing workflows securely within our internal ERP system to deliver contracted services.

3. WhatsApp Business API & Messaging Policy

We use the Meta WhatsApp Business API to communicate with our customers, partners, and users. By engaging with our WhatsApp service, you agree to the following data handling practices:

• Explicit Consent (Opt-In): We only send WhatsApp messages to users who have explicitly opted in to receive communications from Sohni Dharti (e.g., by initiating a conversation with us, registering in our ERP system, or providing consent during customer onboarding).
• No Sale of Phone Numbers or Customer Data: We never sell, rent, trade, or share your mobile phone number, WhatsApp profile data, or messaging history with third-party advertisers or marketing agencies.
• Opt-Out / Unsubscribe: You have the right to stop receiving WhatsApp messages from us at any time. You can opt out by:
  • Replying “STOP”, “UNSUBSCRIBE”, or “OPT-OUT” directly to our WhatsApp message.
  • Contacting our support team at [Insert Official Contact Email].

  Once you opt out, we will immediately remove your number from our active WhatsApp notification broadcasts.

4. Data Sharing & Third-Party Processors

We do not disclose your personal data except as necessary to provide our services or comply with legal obligations:

• Meta Platforms, Inc. (WhatsApp): Messages exchanged via WhatsApp are processed through Meta’s WhatsApp Business API infrastructure in accordance with Meta’s Data Processing Terms.
• Internal Technology & ERP Vendors: Access to your data is strictly limited to authorized personnel and infrastructure providers hosting our ERP and communication systems under strict confidentiality agreements.
• Legal Compliance: We may disclose information if required by applicable laws, regulations, or legal processes.

5. Data Retention & Security

• Security Measures: We implement industry-standard technical and organizational security measures—including encryption and secure API authentication—to protect your personal data from unauthorized access or disclosure.
• Retention Period: We retain your contact information and WhatsApp communication history only for as long as necessary to fulfill operational requirements, maintain customer service records, or comply with statutory accounting and legal obligations.

6. Your Privacy Rights

Depending on your jurisdiction, you have the right to:

• Request access to the personal data we hold about you.
• Request correction or updating of inaccurate phone numbers or ERP profile records.
• Request deletion of your personal data and removal from our WhatsApp communication channels.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our WhatsApp messaging practices, please contact us:

• Company Name: Sohni Dharti
• Website: https://sohnidharti.com.pk